Return and Refund Policy

Last Updated: August 4, 2026

This Return and Refund Policy applies to purchases made through qeoixzmall. By placing an order with us, you acknowledge and agree to the conditions below.

1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must:

• Be unworn, unused, and unwashed;

• Be in its original condition;

• Include all original packaging, labels, tags, accessories, and protective materials;

• Have no stains, odors, scratches, sole wear, damage, or signs of use;

• Be accompanied by valid proof of purchase.

Shoes should only be tried on indoors on a clean and soft surface.

3. Non-Returnable Products

The following products are generally not eligible for return:

• Products showing signs of wear or use;

• Products damaged after delivery by the customer;

• Products returned without original packaging or accessories;

• Personalized, customized, or final-sale products;

• Gift cards;

• Products identified as non-returnable at the time of purchase;

• Products returned after the applicable return period.

This restriction does not affect any rights that cannot legally be excluded.

4. Return Authorization

Customers must contact qeoixzmall before returning any product.

Please provide your order number, the email address used for the order, the reason for the return, and photographs where the product is damaged, defective, or incorrect.

Products returned without prior authorization may be refused or may experience processing delays.

5. Return Shipping Costs

For returns made because of a change of mind, incorrect size selection, incorrect color selection, or other customer preference, the customer is responsible for return shipping costs.

If the product is confirmed to be defective, damaged upon arrival, or different from the item ordered, qeoixzmall will provide an appropriate return solution and may cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by qeoixzmall or applicable law requires otherwise.

6. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible and provide clear photographs or videos showing:

• The product received;

• The affected area or defect;

• The packaging and shipping label;

• Any other information reasonably requested for verification.

We may offer a replacement, refund, store credit, or another appropriate solution after reviewing the claim.

7. Return Packaging and Responsibility

Returned products must be securely packaged to prevent damage during transportation.

Customers should use a trackable shipping service and retain the shipping receipt and tracking information until the return has been completed.

qeoixzmall is not responsible for return packages that are lost, damaged, delayed, or delivered to an unauthorized address.

8. Return Inspection

All returned products are inspected after arrival.

A return may be rejected, or the refund amount may be reduced where permitted by law, if the product:

• Has been worn, used, washed, altered, or damaged;

• Is missing packaging, tags, accessories, or components;

• Does not match the product originally purchased;

• Does not satisfy the return conditions stated in this Policy.

Customers will be contacted if a returned product does not qualify for a full refund.

9. Refund Processing

Once an approved return has been received and inspected, we will notify the customer whether the refund has been approved or rejected.

Approved refunds will normally be issued to the original payment method within 5–10 business days.

The time required for the refund to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, or financial institution.

10. Exchanges

Direct exchanges are subject to product availability and may not always be available.

Where a direct exchange cannot be processed, the customer may return the eligible product for a refund and place a new order for the preferred size, color, or style.

Any price difference and applicable shipping charges for a replacement order will be the responsibility of the customer unless the original product was defective, damaged, or incorrect.

11. Order Cancellations and Refused Deliveries

Cancellation requests must be submitted as soon as possible after an order is placed.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Packages refused by the customer, left unclaimed, or returned because of an incorrect or incomplete address may be subject to return shipping fees, carrier charges, customs fees, or other reasonable costs. These amounts may be deducted from the refund where permitted by law.

12. Contact Information

For return, refund, exchange, or damaged-product inquiries, please contact us using the details below:

Store Name: qeoixzmall
Address: Suite 3/186 East Tamaki Road, Auckland
Telephone: +45 26 24 59 47
Email: mcdillmacey945@outlook.com

Please include your order number and a detailed explanation of your request.

qeoixzmall reserves the right to update this Return and Refund Policy at any time. Any revised version will become effective when published on our website. Nothing in this Policy limits any mandatory consumer rights available under applicable law.