Shipping Policy

Last Updated: August 4, 2026

This Shipping Policy applies to all orders placed through qeoixzmall. By purchasing from our store, you acknowledge and agree to the terms set out below.

1. Shipping Coverage

qeoixzmall provides shipping to destinations available during the Shopify checkout process. Shipping availability may vary depending on the destination, local delivery restrictions, carrier limitations, or other logistical circumstances.

2. Shipping Rates

Shipping fees are calculated according to the total order value before any applicable taxes, customs duties, or import charges:

• Orders over USD $49.00 qualify for free standard shipping.

• Orders of USD $49.00 or less are subject to a USD $5.99 standard shipping fee.

The applicable shipping charge will be displayed at checkout before payment is completed.

3. Order Processing

Orders are subject to payment verification, inventory availability, and order information review before shipment. Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Customers will receive a shipping confirmation email once their order has been dispatched.

4. Estimated Delivery Time

The estimated delivery time is generally 7–14 days after the order has been shipped.

Delivery times are estimates only and are not guaranteed. The actual delivery date may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.

5. Order Tracking

Where tracking is available, tracking information will be sent to the email address provided during checkout. Tracking information may require several business days to become active after the shipping confirmation has been issued.

Customers are responsible for monitoring the delivery status of their orders.

6. Accurate Shipping Information

Customers must provide a complete and accurate shipping address, recipient name, telephone number, and other necessary delivery information when placing an order.

qeoixzmall is not responsible for delivery failures, delays, losses, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Address Changes and Order Modifications

Requests to change a shipping address or modify an order must be submitted as soon as possible.

Once an order has been processed or shipped, we may be unable to change the delivery address, cancel the shipment, or modify the order. qeoixzmall does not guarantee that any requested change can be completed.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer. qeoixzmall has no control over such charges and cannot predict their amount.

9. Delivery Delays

Delivery delays may occur due to customs inspections, carrier disruptions, severe weather, transportation issues, public holidays, natural disasters, government restrictions, incorrect delivery information, or other events beyond our reasonable control.

qeoixzmall will make reasonable efforts to assist customers with delivery inquiries but shall not be liable for delays caused by third-party carriers or circumstances outside our control.

10. Lost, Missing, or Stolen Packages

If tracking information shows that a package has been delivered but the customer cannot locate it, the customer should first check the delivery area, contact household members or neighbors, and contact the shipping carrier.

Claims regarding lost or missing packages must be reported to qeoixzmall promptly. We will review the available tracking information and assist with an investigation where appropriate. qeoixzmall is not responsible for packages lost or stolen after confirmed delivery to the address provided by the customer.

11. Multiple Shipments

Orders containing multiple products may be shipped separately due to inventory locations, package size, or carrier requirements. Customers may therefore receive more than one package and separate tracking numbers for the same order.

No additional standard shipping fee will be charged solely because an order is divided into multiple shipments.

12. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact us using the information below:

Store Name: qeoixzmall
Address: Suite 3/186 East Tamaki Road, Auckland
Telephone: +45 26 24 59 47
Email: mcdillmacey945@outlook.com

Please include your order number and the email address used to place the order when contacting us.

qeoixzmall reserves the right to update or amend this Shipping Policy at any time. Any revised version will become effective when published on our website.